Timeshare and Holiday Ownership FAQs

Your Questions Answered

Our FAQs aim to answer any questions you may have about our Timeshare Relinquishment Service. If you have any other questions, please call us on 01924 675 039

1Can you really get me out of my timeshare contract?
We have successfully negotiated exits for many of our clients. We are proud to say that the pressure we are exerting on the Timeshare companies is starting to pay dividends and they are realising their exposure. We will continue to take our fight to the timeshare clubs to ensure our clients get out, and compensation where possible. We will always act in our clients’ best interest and will not take on any cases where we feel we are unable to successfully assist.
2How much will it cost to get me out of my timeshare contract?
Your first 30 minute assessment won’t cost you a thing. If we decide you have a case that we can pursue we will offer you our services on an agreed fee basis that will cover all work during your case up to and including issuing proceedings at court to force the timeshare company to release you (subject to a risk assessment confirming that the prospects of success at Court are reasonable). There are no hidden costs and once an agreed fee has been set, it will not change.
3Will you get me my money back?
As part of our timeshare relinquishment service we will also assess whether you are eligible to claim damages from the timeshare company or associated parties in the form of compensation and advise you of this. Any work to be undertaken to secure compensation will fall outside the scope of the timeshare relinquishment service and we will discuss with you the options for funding the additional legal work. We will, in most cases, be willing to fund this aspect of our work through a no win no fee service, known as a “damages based agreement”. This means that you will only have to pay our fees in the event that we are successful and win compensation for you. Our fee will be based on an agreed percentage of the damages we recover on your behalf.
4How long will it take?
Each individual case is different, depending on its complexity. For example a case involving any compensation claim will take longer than a straightforward relinquishment. We will start to work on your case as soon as full payment is made, contracts are signed and we have all your original documents. From the moment the case is launched it can take up to two years before an outcome is reached. Once we have assessed your paperwork we will have a better idea of the timescales for your circumstances, as they can vary. More often than not the timeshare companies will employ as many delay tactics as possible but we will always keep you notified on the status of your case.
5How much money could I get back?
This will depend on your individual case and on what grounds you are eligible to claim for compensation.There are usually two alternative compensation routes:If you purchased by a loan or credit card you may have a claim against your finance provider.If you purchased your product in Spain after 5 January 1999 you may have a claim against your timeshare provider.Our legal team will advise you further on this if we believe you have a valid claim for compensation.
6Can I still use my timeshare if I start a claim?
As long as you continue to pay your maintenance fees then your membership rights will remain unaffected by legal action.
7I’m still paying for my Timeshare on finance, can I still claim?
Yes. However, please note that you will remain liable to fulfill your contractual obligation to repay your finance agreement unless you receive official notification from the finance company that they will suspend your payments whilst there is an on-going dispute.
8Can I stop paying my management fees?
This is a course of action that we would not suggest. You have signed an agreement (regardless of how one sided) and will continue to be liable for your management fees until you have been relinquished.
Close X

This website works best using cookies, learn more about how we use cookies here and more information about cookies generally here: http://www.aboutcookies.org/default.aspx.You can change your cookie settings at any time. If you continue to browse the site, we'll assume you agree to the use of cookies.