Your Questions Answered
Our FAQs aim to answer any questions you may have about our Timeshare Relinquishment Service. If you have any other questions, please call us on 01924 675 039
We are aware of a number of companies cold calling people implying they can offer services similar to ours. We do not recommend engaging with these companies or providing them with any personal details.
Due to strict SRA regulations, Solicitors firms are unable to cold call potential clients. We recommend asking the following questions to any company offering to help you with your Timeshare if they are a legitimate company they should be able to provide you with these details.
1- How did you get my number?
2- What is the full name of the company that they are calling from?
3- Are they regulated by the SRA? If so what is their reference number?
4- Are they a U.K company
5- Are they registered with Companies House? If so what is their Company registration number?
It has been our experience that in most cases these firms don’t deliver what they promise, and some even disappear with your money, so do not hand over any money until you are sure you are dealing with a legitimate company.
We have considered this question in detail with our compliance team. The answer to is very simple. Each case is different and it takes a lot of time and effort putting the case together, before we know if there is compensation to be claimed.
We cannot guarantee what the outcome will be, we cannot guarantee that you will secure any compensation or refund. So it is not appropriate to offer this service on a no win no fee basis, as this type of arrangement is generally agreed for cases where there will definitely be compensation awarded at the end of the case.
It will also depend upon your specific instructions as this is what we act upon. Some members do not want compensation they just want to be free of their timeshare ownership as quickly as possible, while other members want to pursue a full claim.
Upon instructing us to represent you we will send a letter to the Timeshare company letting them know we are acting on your behalf, and to send all future correspondence directly to us. Unfortunately, the Timeshare companies ignore this and try to make direct contact with you to offer schemes to get out. These will always require you to pay more money and usually, they will insist you sign an agreement not to pursue them for compensation.
If the Timeshare company continues to try and contact you, you can reiterate that you have instructed us and for them to liaise with us directly and that you will not answer any more correspondence from them.
As each case is different, we deal with them all on an individual basis and therefore the time-frame will depend on how long the matter takes to prepare.
Some cases are more complex than others, some Timeshare companies take longer to respond than others, and each correspondence with the Timeshare company will require a different response or action from us. Therefore it is very difficult to predict how long matters will take to conclude. It is in the timeshare companies best interest is to slow down every case as much as they can in the hope you will give up or lose the will to fight them. It’s our job to persistently fight your corner for you until we get a successful outcome, which takes time to do properly.
If as a result of you falling behind with your maintenance fees and creditors/timeshare companies/ Debt collection agencies try to do any of the following things to recover the money you owe, then, in certain circumstances, the following could be considered as harassment:
For most debts, it is not a criminal offence if you don't pay them. However, is it important to point out that not all contact from companies seeking to recover monies would constitute harassment. For example:
Evidence that you would require in order to Support a harassment claim by the creditor
Before making a complaint, try and gather as much evidence as you can to support your claim. Such evidence could include;
The best way to complain:
If you feel that you are being harassed by any of the above, then please get in contact with this office to discuss this matter further. Here at Sarah Waddington Solicitors we take this matter very seriously.
Upon receipt of your instructions in this matter we shall assess whether this does indeed constitute harassment taking the above factor into account and if this does constitute harassment we shall write to the company who is contacting you asking them to stop.
We will also Point out in our letter that harassment is a criminal offence and that we will take further action if this harassment continues.
Once in receipt of our letter they have 3 business days to respond informally. This could be by phone or email. A final response letter might take longer, but should be within 8 weeks.
Your creditor must report your complaint to the Financial Conduct Authority (FCA), even if they respond within 3 business days. This could ultimately lead to the removal of their licence to carry out this activity.
For your information any organisation which is harassing you for payment of a debt which they say is owned, whether it be for maintenance fees or any other kind of debt, it’s always a good idea to check whether they belong to a trade association which has a code of practice. Trade association may also take action against its members who habitually break their code of practice.
All financial institutions including bank, building society or credit card company, have to adhere to The Lending Code.
The Lending Code sets out standards that its members should follow. These include:
If your complaint is against one of the above type institutions then You should complain to the bank, building society or credit card company first, using their complaints procedure. If this does resolve the problem, and you do not receive a satisfactory complaint within 8 weeks then you can refer your complaint onto the Financial Ombudsman Service, informing them that a debt collector or creditor has broken the terms of The Lending Code.
We have a wealth of knowledge in dealing with Timeshare ownerships in both Europe and America, regardless of where the Timeshare company itself is based.
These continents are where the majority of Timeshares are purchased, where we have been successful and our Solicitors have expertise. However, we have also taken on cases from other destinations outside of these areas.
We will only take on a Timeshare Relinquishment case based on our experiences of successful cases. If we do not think you are entitled to cancel your contract we will not take on your case.
Assuming that the timeshare company has taken enforcement action against the client for unpaid maintenance fees , before a bailiff visits, the client should first make sure that they receive a notice of enforcement, which should include the right information. If it doesn't, the client can complain, to stop the bailiffs coming until a new notice is sent.
To be valid the notice MUST:
After sending the client a notice of enforcement the bailiffs then have to wait 7 full days before they can visit. This doesn’t include the day that the client gets the notice, the day of the visit or Sundays and any bank holidays.
For example, if you the client received the notice on Monday, then the bailiffs can’t visit until the Wednesday of the following week.
NB The notice of enforcement will NOT be valid if it’s come from a debt collector. They don’t have the same powers as bailiffs – so they will not be able to come to the clients home to collect a debt. The clients can always send them away if they do.
Remember a Bailiff cannot come to your home or take any action against you if you can prove that you don't owe the debt.
In such a case, clients should be advised to collect as much evidence as they can to show that they are not responsible for the debt. They should then send this to the bailiffs with a letter explaining that they don't owe the money. They can find their address on the notice of enforcement.
If a client has not been able to pay their debt or set up a payment arrangement and the bailiffs are coming to their home, remember that the client does not have to let them in.
A client can stop them getting in and from taking their belongings by:
Obviously, a Clients main priority should be to get the matter out of the hands of the bailiff and back to the county court.
If the debt is an unpaid county court judgment a client can apply to the court to stop (''suspend'') the warrant and vary the instalments that they were ordered to pay by the court. A client can apply to do this on form N245, available from the court. The form asks for details of their income and outgoings with a few personal details such as whether they work. The client would have to pay a small fee at the court, unless they are getting income support, income-based jobseeker's allowance or tax credits and they may have to show proof that they are receiving these benefits.
The fee can also be waived if they are on a low income and payment of the fee would involve undue financial hardship. Applications for a fee reduction or waiver are dealt with entirely on an individual basis according to circumstance and there are no precise guidelines about when a fee should or should not be reduced or waived. In either case the client must complete Form Ex160 and send or take it to the court with the N245.
Some county courts may refuse to suspend a warrant of execution until a walking possession agreement has been signed.